help@theboonlabs.com
Include your order number, and a photo if something arrived damaged.
Contact
Talk to a person.
We reply within one business day, Monday to Friday.
Email
Phone
+1 (470) 918-7101
Monday–Friday, 9am–5pm ET.
Hours
Monday–Friday, 9am–5pm ET
One business day to reply, usually less.
Post
Dess Commerce LLC
30 N Gould St, Ste N, Sheridan, WY 82801
You won't need to ship anything back for a refund — email us and we'll handle it from there.
Send a message
FAQ
Everything else.
Didn't find it? Email help@theboonlabs.com
Packed in 1–2 business days, then 3–5 business days in transit. Free on every US order.
Not yet. US addresses only.
Use Boon Labs for 90 days. If your hair and scalp don't look better to you, email us and we refund it — even if the bottle is empty. You don't ship anything back.
Part your hair, apply one dropper directly to the scalp, massage for 30 seconds. Don't rinse. Style as usual.
Daily, or at least five days a week. Consistency matters more than quantity.
Either, for the Density Serum — pick the one you'll actually keep doing. The Shed Serum is the night step.
Scalp comfort in the first week or two. Changes in how your hair looks take longer — hair grows on its own schedule. Give it the full 90 days.
No. It's water-based and lightweight, not an oil.
Yes. It goes on the scalp, not the hair, and it's tested on grey and highlighted hair.
Yes.
Check with your doctor first.
Stop using it and email us — we'll refund you regardless of how long you've had it.
Yes. No fee, no minimum. Cancel from your account page or email us.